Sales Administrator, Charcroft Electronics, Llanwrtyd Wells
Job Title: Sales Administrator
Location: Full-time, On-site at Llanwrtyd Wells, Mid Wales (Charcroft HQ)
Contract: Full-time, Permanent
Salary: Competitive, based on experience + benefits
About Charcroft Electronics Ltd
Charcroft Electronics Ltd is a specialist, CECC/BS approved distributor and UK manufacturer of high-reliability passive, interconnect, power, magnetic, optoelectronic, and electromechanical components. With over 50 years of experience, we support customers across defence, aerospace, rail, industrial, and other harsh-environment sectors.
Certified to AS9120 and BS EN ISO9001:2015 and accredited to JOSCAR, BS9000, and IECQ CECC, Charcroft is recognised for technical expertise, quality, and customer service.
Role Overview
We are looking for an organised and proactive Sales Administrator to join our team at our head office in Llanwrtyd Wells.
This role is primarily focused on providing administrative and customer support to the internal and external sales team, helping to ensure the smooth day-to-day running of customer enquiries, quotations, order processing, and general sales administration activities.
The successful candidate will play an important role in maintaining excellent customer service standards, supporting sales processes, and ensuring accurate and timely system updates and communication across departments.
Key Responsibilities
• Provide day-to-day administrative support to the sales team and wider commercial department.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Prepare and issue customer quotations using internal systems and supplier information.
• Process customer orders accurately and efficiently, ensuring all relevant information is recorded correctly.
• Maintain and update customer, quotation, and order information within company systems.
• Liaise with purchasing, warehouse, quality, and production teams to support order progression and resolve queries.
• Assist with expediting orders, delivery updates, and customer communication.
• Support the sales team with general administration, reporting, and documentation.
• Investigate and help resolve customer issues relating to pricing, deliveries, paperwork, or order discrepancies.
• Ensure a high level of attention to detail and accuracy across all administrative tasks.
Candidate Profile
Essential:
• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication skills with a professional and customer-focused approach.
• High attention to detail and accuracy.
• Good IT skills, including Microsoft Office (Excel, Outlook, Word).
• Ability to work both independently and as part of a team.
Desirable:
• Previous experience in an administration, customer service, or sales support role.
• Experience within electronics, manufacturing, engineering, or distribution environments.
• Knowledge of electronic components or technical products would be beneficial, although training will be provided.
Why Join Charcroft?
• Join a long-established and respected UK business with over 50 years of industry experience.
• Be part of a supportive and friendly team environment.
• Gain experience within a specialist technical distribution and manufacturing sector.
• Opportunities for training, development, and progression.
• Competitive salary and benefits package.
Please send your CV to Vicky Mellor at vicky.mellor@charcroft.com
