IT Support Specialist, Radnor Hills, Knighton

About Radnor

Independent and family owned, Radnor is one of the UK’s leading soft drinks manufacturers and sells over 400 million drinks a year.

Based in beautiful countryside in the heart of Powys, Wales, environmental sustainability is at the forefront of our company, and we are committed to minimising our impact. We are proud to be a zero to landfill site. We are also supporting a circular economy, sending any waste, including our plastic, back to the source to be reused and recycled. All of our plastic bottles are 100% recyclable and also made up of 30% recycled material.

We will soon open our own £1.2 million solar farm to power our manufacturing site. This will produce 21% of the company’s energy and will support our pledge to the planet to become more sustainable and to protect the environment around us.

For over 30 years, our award-winning drinks have been made using a pure spring water source running just metres from our site. We manufacture bottled, canned and TetraPak soft drinks and our customers include schools, stores and supermarkets nationwide.

We’re looking for an experience Quality Assurance Administrator to join our team and contribute to the future success of the business.

The Role

We are looking for an IT Support Specialist to join our IT Department. This role involves Supporting to maintain smooth system operation of Business Central across all areas of the business. You’ll provide first‑line technical support to employees, ensuring smooth operation of hardware, software, networks, and business applications. You’ll troubleshoot issues, maintain IT systems, and contribute to continuous improvement of our IT operations

Main Duties Will Include:

• To support system users across the business to facilitate efficient use across the organisation.

• To manage all configurations within the Microsoft Business Central system. Conduct regular audits and checks to maintain the integrity of the stock data and identify user errors.

• Address and resolve any issues that may arise during shifts promptly and support in training end users and assist in troubleshooting issues.

• Work with IT to implement security measures and updates for the system and proactively identify areas for improvement in processes.

• Provide timely support for hardware, software, network, and account-related issues via phone, email, chat, or in person.

• Diagnose and resolve incidents involving Windows, macOS, mobile devices, printers, WMS scanners and business applications.

• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Monitor and maintain IT inventory, asset tracking, and warranty information.

• Maintain accurate documentation, including technical procedures.

Candidate Requirements

Essentials:

·        GCSE English and Maths.

·        Back-end system configuration.

·        Experience using and trouble shooting skills across Windows 11, Office 365 and common enterprise applications.

·        Experience in an IT support or service desk role with strong IT competency.

·        Problem solving mindset with attention to detail.

·        Excellent interpersonal and communication skills.

·        Positive attitude.

Hours and Location

This role is based at our main site in Knighton, Powys. This role is days only working a 4-on 4-off pattern.

If you have what it takes to join our team, we’d love to hear from you! If you wish to apply, please send your current CV and covering letter stating your salary expectations.