This brand new programme for Wales which covers Principles of Customer Service in an exciting and modern way.

To help all businesses (large & small) gain a competitive edge this world class training programme has been contextualised to meet the needs of local industry and help raise the standard and delivery of customer service across the region.

Venue:             Coleg Powys, Brecon/Newtown

Date:               Wednesday 27th July 2011

Time:               9.30am – 4.30pm

Fee:                 £20.00 per person “LIMITED OFFER” to include light buffet lunch

Tutor:              Donna Litten

 Course Content:

·        Purpose

·        Welcoming people skills

·        Topics to avoid

·        What forms a first impression?

·        The communication process

·        Why should I handle customer concerns?

·        Effective listening

·        Visitor needs

·        Value of tourism

·        Personalised key commitments

The course fee includes delegate’s workbook, pin and issue of a WorldHost certificate.

To reserve your place on this course complete the event booking form here.