What do your customers think of the service you provide?
Come away with the tools to design better services and dramatically enhance your offering to customers.
Services are important, they link up every aspect of your business and connect to your customers. But do they add value to your business, make you stand out from your competitors and help you generate revenue?
Research by a leading business consultancy Bain & Company revealed that 80% of companies believed they offered a superior service, however only 8% of customers actually agreed.
Service design is a focused, innovative and smart way to improve your existing service offering and enhance your business. It is being used by many of the worlds leading companies and has helped many businesses increase revenues, improve customer retention and open up new markets.
Design Wales are experts in new service development and will teach you how to embed service design within your own business using 3 simple design tools:
1: Service Experience Audit
2: Customer Journey Map
3: Service Blueprint
If you wish to continue the work started at the workshop, Design Wales will be able to support you to embed this service design approach into your business through our WAG funded Service Design Programme.
Thursday 2nd December
Start Time: 9.30am
Venue: Whittingham Riddell Offices, Hafren House, Unit 5 St. Giles Business Park, Newtown, SY16 3AJ
Booking is essential, places are limited so reserve your place now. Phone 01686 628778 or complete the online booking form.