New Social Media 25th April, Newtown

Winning Sales Techniques 9th May, Newtown

Raising Performance 3rd June, Newtown

Delegation skills 4th June Newtown

Introduction to Management 27th June, Newtown

Social Media 11th September, Newtown

Essential Marketing 12th September, Newtown

Building a Successful Team 9th October, Newtown

Presentation Skills 22nd October, Newtown

This one day course is designed to give an outline of the many aspects that need to be taken into account when considering export sales. It creates an awareness of the beenfits of export sales, methods of distribution, sources of information, safe costings and quotations, winning the order and how to get paid on time. View full course detail here.  Course Fees - per person, excluding VAT: 5th December 2012 Llandrindod Wells

SME £57

LO £95

Standard £190

10 CPD Points

CONTENT

WHY EXPORT - BENEFITS OF EXPORTING

SINGLE & MULTI MARKET PATTERNS,

PRODUCT LIFE CYCLES & NEW PRODUCTS

SOURCES OF INFORMATION

DESIGN & PACKAGING

MARKET PROFILES, BUYER PROFILES & PARTNER PROFILES

DIRECT & INDIRECT SALES - AGENTS & DISTRIBUTORS

WHERE DO NEGOTIATIONS START

COSTINGS - GETTING THEM RIGHT

THE FREIGHT FORWARDER

GETTING PAID - TERMS OF PAYMENT

INSURANCE - MARINE & CREDIT

QUOTATIONS

VISITNG THE MARKET - CULTURAL ISSUES - DO’S & DON’TS

NEGOTIATING TECHNIQUES - BUYERS & SELLERS

ORDER OF NEGOTIATION - KEEPING CONTROL

Many of our development training courses carry up to 70% potential funding for businesses, as

they are part funded by the European social fund through the Welsh Government.

“Europe & Wales: Investing In Your Future”

To Find Out More or Book Your Place (Booking Essential) e-mail skills@centreforbusiness.co.uk or Tel: 0845 5197417

As part of our international ambition to raise awareness of opportunities for businesses on a global scale, the South Wales Chamber in conjunction with Mid Wales Manufacturing Group has a series of Introduction and Advanced workshops for businesses seeking new trade in the Middle East.

2 workshops are planned for Newtown, 24th July and 10th October.

Please see flyer for further information, MWMG members and Chamber Members are eligible for member rates.

We have the pleasure of working with Keith Waters of Fraser International Ltd who will deliver these workshops. Keith Waters have over thirty years experience working in International Trade and specialises in trading opportunities within the Middle East.

These workshops are an important step into providing businesses with the necessary knowledge, skill and market intelligence when trading with the Middle East. They are an exceptional source of information for businesses that are considering taking part in any future Trade Missions to the UAE.

We look forward to welcoming you to these workshops. To book please

e-mail: Natalie.taylor@southwaleschamber.co.uk or phone: 01633 242722

We are also running a series of export and import courses in Llandrindod Wells click here for further information

Download the PDF Flyere Here

Handling Objections, Negotiating and Closing the Sale

Accredited by the Institute of Sales and Marketing Management

 9th & 10th  August 2012 - 2 Day Course at Welshpool.

Normal Price  - £280

SME Price          - £84

Non SME Price  - £140

 All prices quotes are excluding VAT. The funding is applicable to eligible companies within South East Wales and Mid Wales

The workshop is part funded by the European Social Fund through the Welsh Government.

NB: This course follows the ISMM course content but is non- accredited, if you require accreditation on this course there will be additional registration costs of £30  (Pleases enquire for details)

Aim: This unit aims to provide the skills to handle and overcome sales objections and to negotiate in order to be able to close the sale effectively in a way that is mutually beneficial to both the customer and own organisation.

Course Content:

• Dealing with sales objections
• Negotiation tools and techniques
• Questioning and listening tools
• Understanding the USP
• Selling techniques and how to up sell
• Techniques for closing the sale

Book early to avoid disappointment.

Contact Hayley/Debra on 01685 886357 or 01685 884175

A Foundation Course on Importing

13th September 2012

In Conjuction with Mid Wales Manufacturing Group

Llandrindod Wells.

This one day course covers the ESSENTIALS that everyone dealing with imports should know or at least have the knowledge of.

This seminar is intended for staff with little or no knowledge of international trade.

download PDF flyer here...

Using Documentary Letters of Credit, Draft & Bills

17th October 2012 at Llandrindod Wells.

The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The Export Credit Guarantee Department has also reduced the threshold for its Letter of Credit gurantee scheme as a mechanism to stimulate exports.

The seminar examines the Letters of Credit process in detail and offers guidance on how to create a workable credit. It will consider the different interests of the exporter, importer and the banks and methods of reducing the risks for all parties. It will also discuss methods of creating and collating accurate documents, the of the draft (Bill of Exchange) and consider options for negotiating of the credit and the current version of the rules that govern letters of credit (UCP600).

Download PDF flyer here.

Understanding Incoterms & The New Legislation

20th June 2012 - 1/2 Day Course at 09:00am till12:30pm in Brecon

3rd July 2012 - 1/2 Day Course at 09:00am till 12:30pm in Newtown.

The Incoterms Rules are an essential business tool for international trade because they define the responsibilities of each party to arrange loading/unloading goods, delivery, import/export clearance and freight contracts. The New Incoterms Rules, implented from 1st January 2011, have been developed to take account of these changes.

This half Day Seminar Will:

• Consider the general features of the rules will examine each of them in detail.
• Prinipal differences between old and new rules.
• Changing obligations of the parties will be highlighted.

The seminar will therefore be particularly relevant to sales, purchasing, shipping, finance, customer service staff, and senior managers from both exporters and importers as well as those from freight forwarders, shipping financial institutions.

Download PDF flyer here...

Classification of Goods

20th June - Brecon

3rd July 2012 -Newtown

1/2 Day Course

1:30pm - 4:30pm - Newtown

3rd July 2012 - 1/2 Day Course

1:30pm - 4:30pm -

Whats it all about?

The correct classification of goods using commodity and tariff codes is fundamental for customs, establishing correct duty rates, origin of goods, intrasat, export control and many other custom procedures. This half day course will consider the terminology used and the structure of the Harmonised System.

The course will look briefly at the international trade procedures related to commodity tariff codings and highlight the necessity and benefits of using the correct codes.

Who is it for?

This course is suitable for anyone involved in the importing and exporting of goods and will bring their knowledge up to date with the harmonised systems coding.

Course fee's:

This workshop is potentially part-funded by the Welsh Goverment and is subsided as follows:

- 70% funded for companies with 250 or less employees

- 50% funded for companines with 250 or more employees

Download PDF flyer here...

CIEH Level 2 Award in Health and Safety in the Workplace

1 day course, 9:30am - 5:00pm

£70 per person

This qualification is designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public.  The Level 2 Award in Health & Safety in the workplace meets the needs for training and will provide employees with an appreciation of the fundamentals of good health and safety practice.  Upon successful completion of a multiple-choice examination a CIEH certificate will be awarded.

Dates & Location:

Friday 30th March 2012, Llandrindod Wells

Wednesday 6th June 2012, Brecon

Tuesday 10th July 2012, Newtown

Depending on the number of delegates we can arrange a course to suit your schedule please phone for details Tel: 01686 628778

CIEH Level 2 Award in Principles of Manual Handling

Half day 9:00am - 1:00pm

£55 per person

Every employer must ensure that staff must not undertake manual handling without a proper risk assessment and appropriate training.  The level 2 award in principles of Manual Handling provides employees with the knowledge and practical skills to apply safe lifting techniques.  Upon successful completion of a multi-choice examination a CIEH certificate will be awarded.

Dates & Location:

Thursday 31st May 2012, Brecon

Tuesday 12th June 2012, Newtown

CIEH Level 2 Award in Principles of COSHH

Half a day 9:00am-1:00pm

£55.00 per person

Tuesday 27th March 2012 Newtown

Under the Control of Substances Hazardous to Health Regulations (2002) employers are required to assess the risk of all hazardous substances used in the workplace.  This qualification will benefit anyone working with hazardous substances and focuses on the information employees need to know regarding substance hazards and their control.  Upon successful completion of a multiple choice examination a CIEH certificate will be awarded.

CIEH Level 3 Award in Risk Assessment Principles and Practice

one day 9:00am - 5:00pm

£125.00 per person

Thursday 5th July 2012. Llandrindod Wells

Under the management of Health & Safety at Work Regulation (1999) there is a duty on every employer and self-employed person to make a suitable and sufficient assessment of the risks to health and safety.  This qualification is designed for anyone with the responsibility to conduct risk assessments.  It is particularly useful for managers and supervisors, but it will be equally beneficial to individual workers, team leaders, technicians or any other personnel contributing to the risk assessment process.  Upon successful completion of an assignment a CIEH certificate will be awarded.

To book your place or for more information call 01686 628778

RSPH Level 3 Award in Food Safety Supervision

Four Days 9:30am - 5:00pm

£285 Per Person

DATES TO BE CONFIRMED.

This Level 3 qualification is designed for those who are, or intend to be, supervisors of food handlers within the catering and hospitality industry.  Holders will gain a broad knowledge of food safety and food hygiene, enabling them to identify problem areas and recommend solutions.  The qualification is firmly based on the level 3 National Occupational Standards developed by People 1st, the Sector Skills Council for the hospitality industry and is an ideal progression from the Level 2 Award in Food Safety.

ILM Level 2 Award in Team Leading

4 days ( 1 per week or block)

DATES TO BE CONFIRMED.

The Institute of Leadership & Management (ILM) Level 2 Award in Team Leading has been specifically designed to give practising or aspiring team leaders a solid foundation in their formal development as a leader.  This is a concise qualification intended to give candidates a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their aithority and accountability.  There are no formal entry requirements, but candidates will normally be either practising or aspiring team leaders with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the programme.

Also Available

ILM Level 2 Certificate Team Leading - 8 Days

ILM Level 3 Award in First Line Management - 6 days

ILM Level 3 Certificate in First Line Management - 14 days

Introduction

The course is designed as an introduction to Safety & Health in the workplace for managers. The Managing Safely programme concentrates on training the manager to apply sound management principles to Safety & Health issues as part of a total management strategy.

Modules

■  Introducing Managing Safely 

■  Assessing Risk

■  Controlling Risks 

■  Understanding Your Responsibilities

■  Identifying  Hazards  

■  Investigating Accidents and Incidents

■  Measuring  Performance  

■  Protecting Our Environment 

 Who should attend?

Managers and supervisors who are required to manage efficiently and effectively in compliance with both their organisation's safety policy and Safety & Health legislation.

Certification

An IOSH Managing Safely certificate is awarded to all those who attend the course and successfully complete the written and practical assessments.

To book your place please complete the registartion form here or for more information contact MWMG on 01686 628778.

ILM Developing Yourself as a Team Leader

1 day £95 per person

Friday 30th Sept Brecon

The aim of this unit is to develop yourself as an effective practising or potential team leader.  Candidates will learn to understand the roles, functions and responsibilities of the team leader and the limits of his/ her authority and accountability.

CIEH Level 2 Award in Emergency First Aid at Work (EFAW)

One day 9:30am-4:30pm

£60.00 per person

Tuesday 1st May 2012, Brecon

Thursday 24th May 2012, Newtown

Thursday 21st June 2012, Llandrindod Wells

Thursday 28th June 2012, Newtown

Tuesday 3rd July, Brecon

Friday 23rd March 2012 Newtown

Tuesday 27th March 2012 Brecon

This qualification covers all aspects of the First Aid requirement for the first aider in the workplace and is carried out by an approved trainer. EFAW training enables a first aider to give emergency first aid to someone who is injured or becomes ill while at work. Upon succesful completion of this qualification an Emergency First Aid at work certificate will be awarded that is valid for three years.

HSE First Aid at Work Certificate (FAW)

Three days 9:30am-4:30pm

£175.00 per person

Wednesday 28th, Thursday 29th & Friday 30th March 2012 Ystradgynlais

Wednesday 27th, Thursday 28th & Friday 29th June 2012, Brecon

Wednesday 20th, Thursday 21st & Friday 22nd June 2012, Newtown

This course covers all aspects of the First Aid requirements for the first aider in the workplace and is carried out by a Health and Safety Executive approved trainer.

The First Aid at Work certificate includes EFAW and also equips the first aider to apply first aid to a range of specific injuries and illness. Upon successful completion of a practical assesment a First Aid at Work certificate will be awarded and is valid for three years.

HSE First Aid at Work Certificate (FAW) - Requalification

Two days 9:30am-4:30pm

£125.00 per person

Thursday 7th & Friday 8th June 2012, Llandrindon Wells

HSE First Aid at Work certificates last for three years. Before their certificates expire, first aiders will need to undertake an FAW requalification course to obtain another three year certificate.

First aiders must attend a requalification course within the three month period prior to the certificate expiry date.

WorldHost Customer Service Training

One day 9:30am-4:30pm

£21.00 per person for businesses in Wales *LIMITED OFFER*

£70.00 per person for businesses in England

Wednesday 25th January 2012 Newtown

Wednesday 8th February 2012 Llandrindod Wells

Wednesday 14th March 2012 Brecon

Wednesday 28th March 2012 Newtown

Wednesday 18th April 2012 Llandrindod Wells

Coleg Powys is working in partnership People 1st, the Sector Skills Council for hospitality, leisure, travel and tourism in the UK.

The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD scenarios. It can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.

This is a great opportunity for businesses to boost their proofabilty and visibility by taking part in this brand new programme that covers the Principles of Customer Service. The programme aims to help all businesses gain a competitive edge in order to help raise the standard and delivery of customer service.

Practice for In Service, Inspection and Testing of Electrical Equipment (PAT Testing) City and Guilds 2377-12

Three hours-One evening a week  x 6 weeks

£295.00 per person

Monday 23rd April - Monday 11th June 2012 5:00pm - 8:00pm, Newtown (excluding Monday 7th May & 4th June 2012) Monday 11th June on-line examination.

Monday 26th March 2012 on-line examination

Candidates will study legal requirements of employers/employees, the design of systems and supporting documentation. All candidates will receive practical instruction in testing procedures with discussion and appraisal of various test equipment.

Please note: all candidates are required to purchase the "Code of Practice for In-Service Inspection and Testing Electrical Equipment" book ISBN number 978-0-86341-833-4. Plus, they must bring their own PAT tester to the course.

CIEH Level 2 Award in Food Safety in Catering.

One Day 9:30am - 5:00pm

£60.00 per person.

Everyone who works with food has a responsibility for safeguarding the health of consumers and ensure that the food they serve or sell is perfectly safe to eat. The Level 2 Award in Food Safety addresses the growing need to make learning more relevant to specific business environment and meet the National Occupational Standards.

The qualification covers the requirments of the Food Safety Act (1990) and provides employees with the knowledge and skills of good food safety practice. Upon successful completion of a multiple-choice examination a CIEH/RSPH certificate will be awarded.

Handling Objections, Negotiating and Closing the Sale

 Accredited by the Institute of Sales and Marketing Management

 Date: 9th & 10th April 2012

Venue: Newtown

 Normal Price        £ 280 + VAT   Plus £30 for registration

SME Price            £  84  + VAT    Plus £30 for registration

Non SME Price    £ 140 + VAT  Plus £30 for registration

The workshop is part funded by the European Social Fund through the Welsh Government

Aim: This unit aims to provide the skills to handle and overcome sales objections and to negotiate in order to be able to close the sale effectively in a way that is mutually beneficial to both the customer and own organisation.

Course Content:

·        Dealing with sales objections

·        Negotiation tools and techniques

·        Questioning and listening tools

·        Understanding the USP

·        Selling techniques and how to up sell

·        Techniques for closing the sale

Duration: 2 days

Book early to avoid disappointment.

Contact Debra/ Hayley  01685 886357 or 01685 884175

Contact Details:

Bpi Training Ltd

Office 8

VW Building

Gadlys

Aberdare

RCT CF44 8DL

Tel:01685 884175

Fax: 01685 886342

Email: info@bpigroup.co.uk

Bank of England update

5th march 2012 - Newtown

Further Details to follow...

Customer Service Training.

One day 9:30am - 4:30pm

£21 per person, *Only available for Wednesday 18th April 2012 Llandrindod Wells.

Dates & Locations:

Wednesday 18th April 2012, Llandrindod Wells*

Wednesday 13th June 2012, Newtown

Wednesday 20th June 2012, Llandrindod Wells.

This course will benefit anyone, from a wide variety of industries, where the quality of front-line customer service is fundamental to the sucess of the business. This is a great opportunity for businesses to boost their profitability and visibility through raising the standard and delivery of customer service.

You will study the importance of excellent customer service skills. This will include the communication process, and the skills required to make your communication effective, how to listen to your customers in a way that shows you care about them and their needs, and the five key principle commitments that assist you to go the extra mile.